Resolved -
The issue was caused by a third-party vendor that we rely on for authentication. Our systems are now fully operational. We will continue to work on minimizing the risk of future disruptions.
Oct 2, 11:10 EDT
Monitoring -
We have identified the issue, and performance has improved. Our team is continuing to monitor the situation to ensure stability.
Oct 2, 10:52 EDT
Investigating -
We are currently investigating this issue.
Oct 2, 10:34 EDT
Resolved -
We have fixed an eBinders database connection problem that was causing the Florence platform to be unavailable for around 80 minutes. The Florence Engineering team has resolved the issue and the Florence platform is now fully operational and working normally.
Sep 25, 10:25 EDT
Identified -
We have identified the issue and are working on the fix.
Sep 25, 08:58 EDT
Investigating -
We are currently investigating this issue.
Sep 25, 08:51 EDT